Help online
With you wherever you go
Track real-time traffic!
At a glance, check the status of your lines and trains anytime, anywhere in France via the website or the app.
Current topics
All our help topics
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5 days a week
Our advisors listen to you and answer you 5 days a week. -
Accessibility
Help pages and content adapted to everyone
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Advisors who speak your language
Our customer service is certified by Relation Client France, and we also have advisors who speak your language to support you closely. -
SNCF Connect Voted Customer Service of the Year 2026
Thanks to our customers for their trust and our teams for their daily commitment.